Getting a quote and confirming your booking

After you send us an enquiry, we put together a full quote for your trip and email it to you along with an invoice. Please check the invoice carefully as soon as you receive it, and contact us right away if anything looks incorrect or incomplete.

To confirm your booking, we ask for a minimum 10% deposit per person. Unless otherwise agreed, the remaining balance is due at least 30 days before departure — bookings made within 30 days of travel require full payment straight away.

Payment methods

You can pay by international or domestic bank transfer, Paypal, or credit card (via the Square or Stripe systems). If you are local to Sapporo, or making the booking whilst locally, you are also welcome to pay in cash at our offices.

Where an international bank transfer is used, a separate transfer fee of 4,000 JPY is added to your final invoice — domestic transfers carry no additional charge. Paypal and card payments carry a standard fee of 3.4% of your total invoice.

Paying online

For online payments, we'll send you a secure payment link by email for your deposit or balance — you can pay by Paypal or credit card through that link. Once payment is received, we'll email you a receipt and confirm your booking.

Paying by bank transfer

If you'd prefer to pay by bank transfer, let us know and we'll email you our bank details along with the amount due. Once you've made the transfer, please email your payment receipt or transaction reference to hello@yourtravelhokkaido.com so we can confirm it against your booking.

Your booking will be marked as pending until we've verified your payment — we aim to confirm receipts within a couple of days.

Any questions?

If you'd like to talk through your payment options before booking, or need help with a payment already in progress, just email us at hello@yourtravelhokkaido.com and we'll be glad to help.